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Quick Heal protections get disabled / Internal Error 1603 during Installation
Posted by Lishoy Mathew on 02 April 2014 12:42 PM
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Recently we have come across a new malware (Trojan.Agent.pd) which are also found to be causing the above problem. Payload: The Malware is known to make changes in the registry that will block important Operating system and Anti-virus services from running. How to Identify : Below are the steps to identify if problem is due to this particular infection: Case 1 : Quick Heal protections goes off.
Case 2 : Internal Error 1603 during Installation.
"Error 1321. The installer has insufficient privileges to modify this file C:\Program Files\Quick Heal\Quick Heal\ARCVSDK.DLL.system error 5"
Solution: The solution is released in the form of a patch which you can download from the attachment as per the operating system (32/64 bit). Running this tool will restore the modified registry entries made by the malware, enabling Quick Heal's Protections and allowing successful installation.
Note: The tool will only restore the registry entry for Enabling the services or allowing the installation. You need to scan the system for Quick Heal to remove the infection. If the problem still persists then kindly get in touch with our Technical Support Centre. ----------------------------------------------------------------------------------------------------------------------- | ||||
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