Knowledgebase
Blue screen/Dump while installing Quick Heal 2014
Posted by Lishoy Mathew on 09 May 2014 11:39 AM

Problem:

Blue screen of Death (BSOD) or Operating system Dump error during installation of Quick Heal 2014 desktop product.

Applicability:

Product- Older versions of Quick Heal 2014 having build Id * 8.0.0.1, 8.0.1.1, 8.0.2.0.

Operating System- Windows 7, Windows 8, Windows 8.1, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2.

Cause:

The issue arises due to the conflict with certain LAN/Wi-Fi card drivers.

Solution:

The issue has been fixed in our latest 2014 Installer Setup (8.0.4.0 and above). You can download the same from our product download link www.quickheal.com/installer

  ---------------------------------------------------------------------------------------------------------------

 *Build Id helps us identify the version of Quick Heal setup used. You can verify it from the 'Details' tab in the setup file Properties window.

 

(29 vote(s))
Helpful
Not helpful

Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments: