Knowledgebase
Scanning gets paused In Quick Heal Mobile Security after screen lock.
Posted by Sushant Dashputre on 16 August 2012 04:03 PM

 

Solution :

Please make sure that no other Security Applications or power saving applications like Dr. Battery Saver etc that put the phone in sleep mode are installed on your phone, if so uninstall them and then try scanning. Also check your phone has enough memory for the application to run. You can try closing all other running applications and then try scanning.

Also make sure you have the latest version of Quick Heal mobile security installed on your Handset and not an outdated version.

To check version,  

You can check the version of Quick Heal Mobile Security installed on you phone in the about screen of Quick Heal Mobile Security.

Open Quick Heal Mobile Security application.

On the application Dashboard, tap on the device Menu button.

Tap on the Help button.

 Tap on About option.

 Download latest version by visting the link http://www.quickheal.com/qhms if accessed from mobile phone , http://quickheal.co.in/builds.asp if accessed from PC.

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