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Client Agent 6.2 service is getting stopped after system start-up
Posted by Jayant Babar on 02 July 2015 07:32 PM

Issue - Client Agent 6.2 is getting stopped after system start-up due to msinfo32 not working.

Observations:-

1. Service started manually then it works fine and did not stop again.

2. We have found below error in windows event logs (Screen1)

Faulting application name: ACCASRVC.EXE, version: 6.0.0.3, time stamp: 0x54e702a8
Faulting module name: ASSETMGT.DLL, version: 6.0.0.3, time stamp: 0x54e70284

3. After opening msinfo32 showing below error: (Screen2)

Cant Collect Information.
Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing.

4.As msinfo32 is not able to show any system information due to Client Agent is getting stopped with faulting module ASSETMGT.DLL.


Solution:

Method 1

You may follow these steps and check if the issue persists.
a. Click Start -> Type CMD -> Right click on CMD from the result -> Click Run as Administrator
b. Run the following command one at a time and press enter to execute
• cd /d %windir%\system32\wbem
• for %i in (*.dll) do regsvr32 -s %i
• for %i in (*.exe) do %i /regserver
c. Close all windows and reboot the computer and now try opening the system information

Method 2

You may also try rebuilding WMI repository and check if the issue persists.

a. Click Start -> Type CMD -> Right click on CMD from the result -> Click Run as Administrator
b. Type the command ‘net stop winmgmt’ and press enter
c. Leave the command prompt open and click Start and type system32 -> Open the folder system32 from the result pane
d. From the system32 folder open Wbem and look for the folder Repository
e. Right click on Repository and click rename
f. Change the folder name from Repository to Repository.old
g. Switch back to command prompt and type net start winmgmt and hit enter to execute
h. Close all the windows and reboot the computer and now try opening the system information



Attachments 
 
 screen1.jpg (72.14 KB)
 screen2.jpg (64.35 KB)
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