Hello,

You might face update issue at client end.

Enviornment:- 

Your update manager will have latest update but client shows virus data base of 12th Nov, 2015.  

Issue:- 

While updating Quick Heal client, it gives "up to date" messge & doesn't get update any more after 12th Nov, 2015. 

Resolution:-

Apply given patch on EPS console system. After Applying patch, issue will get resolved.

Procedure to apply patch.

1) Download patch & extract it. 

2) Downloaded patch is given for 32 bit & 64 bit operating system. To identify your operating system, visit below link. 

http://www.quickheal.co.in/os-architecture

3) Apply appropriate patch with respect to your operating system artitecture. 

4) To apply patch, you need to give below password. 

Password:- irt@123

Note:-

This patch must be applied if VDB of client is 12th Nov, 2015 & you will get message " Copy is upto date".

Regards,

Arvind